Answers to Your Questions

Who are we ?

L'Arbre de Mady is a family business created in 2023 and located in the heart of downtown Carcassonne, where our creations are born, from design to assembly.
We look forward to welcoming you to our boutique to showcase our unique items and chat with you. Each piece is carefully crafted, combining laser cutting for precision and hand craftsmanship for the personal touch.
Our ambition is to reinvent the art of wood by creating customizable and inspiring pieces.
Whether you are looking for a tailor-made gift for a loved one, a unique decoration to embellish your interior or a captivating souvenir of a special moment, we are at your service, whether you are an individual or a professional.
Explore our online store or come visit us in our workshop, where we promise you an unforgettable artisanal experience and attentive service.
Join us in this artisanal adventure, and together, let's create wooden objects that will remain dear to your heart for years to come.
The Mady Tree team.

Can your wooden objects be displayed outdoors?

Yes, all our items are made with AA/BB grade wood, which allows for outdoor use. In addition, we apply varnish and paint specially designed to withstand outdoor conditions. You can use them with peace of mind in your garden, on your terrace or any other outdoor space.

What items are customizable and do you offer custom products?

All our items are customizable. You can change the color, size, add an engraving or even change the overall look of the item. To personalize an item, simply send us an email. In addition, we offer custom product creation services according to your specific needs. Do not hesitate to contact us for more information.

Do you ship internationally?

Yes, we ship our products internationally. Shipping costs and times may vary depending on the destination.

What is your return policy?

You may return non-personalized items within 30 days of receipt for a full refund. Personalized items are non-returnable unless defective or due to our error.

What if my order is damaged or incorrect?

If you receive a damaged or incorrect order, please contact us immediately with photos of the problem. We will arrange a replacement or refund as appropriate.

How do your products contribute to respecting the environment?

We are committed to environmental sustainability at every stage of our production process. Our products are made from carefully selected wood, responsibly sourced. We minimise our environmental impact by avoiding unnecessary packaging and using recyclable materials wherever possible. This approach allows us to offer eco-friendly and long-lasting products, while helping to preserve our planet for future generations.

Are your wood products certified for environmental sustainability?

Yes, we are proud to inform you that our wood products are certified by the Forest Stewardship Council (FSC). This certification guarantees that the wood used comes from responsibly and sustainably managed forests, respecting strict environmental, social and economic standards. By choosing our FSC certified products, you are actively contributing to the conservation of the world's forests and the promotion of responsible forestry practices.